Performance pay at safelight Auto Glass Case Study

Performance pay at safelight Auto Glass - Case Study Example Because of this, Safelite created this incentive system to motivate their employees and decrease turnover. As additional motivation, they created a table to show their technicians how much more money they could make if they put in more effort. They were still guaranteed their hourly wage, but if they put more effort into their work and increased the numbers of installations, they effectively would be able to increase their wage by $3 per hour or more. In addition to the technicians, it was important that store managers were also able to partake in and understand this PPP schematic. Depending on the size of the store, the managers were also expected to install a certain number of glass pieces, as well as maintaining the motivation of their staff. Safelite understood that there may be instances where a manager spending time installing glass would be detrimental, so they categorized their stores based on size. They largest, busiest store managers were not expected to install glass, but still needed to understand the PPP. Whereas managers in the smaller, slower stores were expected to spend some time in installation. This, according to Bill Rapp, was an incentive for them to hire and maintain a small number of technicians. â€Å"We want them to think, ‘If I hire another tech, I’ll have less to install myself.’† ultimately reducing the manager’s overall pay. 1B. Does it introduce new problem? Yes, it does. A reduction in the technician’s guaranteed hourly wage may result in a huge turnover. If a technician was for some reason unable to install enough glass pieces to compensate himself to his satisfaction, he likely would move on to a competing company that would offer him the highest rate possible. There are also a number of extenuating circumstances that were not taken into account. These include: scheduling errors or miscommunications, operational problems and inclement weather. All of these could prevent the technician fro m installing enough glass to make the PPP rate. Also, in winter time, the PPP was nearly impossible to attain, and the technicians were essentially at the mercy of the CSR’s, warehouse drivers and the employees at the manufacturing facility, who were not a part of the PPP plan. The PPP plan also came across to the technicians as, â€Å"†¦We’re gonna cut your pay by 30% and you can make up the difference,† (Gassiot). This likely induced a fear in the Safelite technicians, encouraging them to move on to a company that did not gamble with their wages. 2A. What are the pros and cons of switching from wage rates to piece rate pay? The pros and cons are very similar to the answers to questions 1A and 1B. The introduction of the PPP was a great idea, in as much as it offered technicians and managers alike the opportunity to earn a higher wage. Based on their productivity and how motivated they were, they could potentially increase their salary by $3 or more per ho ur. Given that the average technician in this study only received between $10 and $12 per hour, the additional $3 per hour or more was very enticing and motivating. The PPP did not only cover glass installation, which was another incentive. It covered windshields, other glass pieces, repairs, wipers and other items used and sold in the shop, which increased the ability for an installer to increase their pay rate even more. This was good for the managers in the smaller,

The Lord of the Rings Essay Example for Free

The Lord of the Rings Essay The Lord of the Rings: The Fellowship of the Rings follows the story of Frodo as he and a group of friends set off on a quest to destroy the One Ring before its evil creator, the Dark Lord Savron, can get it and use it to obliterate Middle Earth. This film has a huge following of fans, which is probably something to do with how well such a wide variation of themes and genres are included in the storyline of the film. Although it is obviously a fantasy film this is clear from the opening sequence in which the different races of Middle Earth are each given a set of rings it has elements of other genres featured as well. The huge battle scene towards the beginning of the film hints towards an action/adventure aspect whilst the friendship between Frodo and Gandolf shows that the importance of trust and companionship will play a key part in how the plot evolves. The film begins with a womans voice telling the story of how the rings began life and goes onto explain who got the rings. Whilst she is talking, we see the action on screen mirroring her words as well as an ancient map, which points out where in Middle Earth the different races of life live. We are then taken to a panning shot of a huge battle scene in which the keeper of the last remaining ring is defeated. From then on filming follows this one ring as its new owner is ambushed in the forest and the ring drops to the riverbed, then as a creature known as Gollum finds it. This sequence of filming ends when Bilbo Baggins finds the ring. The next shot is in the Shire, sixty years later, and here we watch as Frodo meets up with Gandolf and the two friends take a trip through the village Frodo lives in. The locals are preparing for a party and for a while we are oblivious to who or why they are celebrating. This is until banner reading Happy Birthday Bilbo Baggins is raised between the trees. It is exceptionally important in this film that the setting is explained to the audience. This is because the entire world that the story is played out in is completely fictional. To gain such needed explanation of setting, extreme long shots and panning shots were used during the battle scene, which meant the audience could understand the enormous scale of the battle. During the opening voice over section, a map was shown on screen pointing out where each of the races live, this gave the film more authenticity and almost made the audience feel this was a real place, and these creatures were real creatures, which was essential if the film wanted to capture the audiences imagination.

Distortion in Brave New World Essay -- Brave New World Essays

Distortion in Brave New World    Distortion is an image of a thought or idea that appears to have a single affect on a society, but in actuality provides one that is totally different. Often times in order for readers to understand the realism of today's society and the point that the author tries to make in presenting its flaws, the writer must distort reality. In doing this he urges the reader to engage in a deep thought process that forces them to realize the reality of a situation, rather than perceiving it to be good or evil based on the dilutions of individuals. In his novel Brave New World, Aldous Huxley uses tomorrow's dystopia and distorts it by creating a utopian visage. By distorting religion and science, Huxley allows readers to realize the happiness that the inhabitants feel is in actuality the unhappiness they are trying to avoid.      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Huxley's brave new world loathes the pain and agony of religion, as well as the complications that it creates; but in reality the inhabitants have a rigorous... Distortion in Brave New World Essay -- Brave New World Essays Distortion in Brave New World    Distortion is an image of a thought or idea that appears to have a single affect on a society, but in actuality provides one that is totally different. Often times in order for readers to understand the realism of today's society and the point that the author tries to make in presenting its flaws, the writer must distort reality. In doing this he urges the reader to engage in a deep thought process that forces them to realize the reality of a situation, rather than perceiving it to be good or evil based on the dilutions of individuals. In his novel Brave New World, Aldous Huxley uses tomorrow's dystopia and distorts it by creating a utopian visage. By distorting religion and science, Huxley allows readers to realize the happiness that the inhabitants feel is in actuality the unhappiness they are trying to avoid.      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Huxley's brave new world loathes the pain and agony of religion, as well as the complications that it creates; but in reality the inhabitants have a rigorous...

Project Management Plan for Restaurant Essay

A factor analytic approach revealed that there were different consumer segments based on identified attitudes in the hospitality industry, developing their hospitality selection on different attributes of hospitality services. This requires specific marketing segment and management strategies. A repeated measure some six years later demonstrated the robustness of the identified consumer attitudes. The impact of the attitudes on consumer behaviour is demonstrated and areas of research are identified in which this hospitality monitor may better inform theory development and best practice. Keywords: Consumer behavior, Marketing, Attribute-value theory, Service quality ** Vera Toepoel is an assistant professor at Leisure Studies, Tilburg University, Netherlands. E-mail : V. Toepoel@uvt. nl 76 Vera Toepoel Introduction Consumer trends come and go, affecting the extent to which individuals appreciate certain aspects of hospitality services, and over time this can have significant implications for businesses in the hospitality industry. It is important for the sector to understand what the current trends in consumer behavior are, which consumer segments exist, and how consumer ehavior will develop in the future. Verma, Plaschka, and Louvriere (2002) argue that it is imperative that businesses take into account consumer preferences when making decisions regarding product and service attributes. Understanding consumer choices is the key to successful management of hospitality services. According to attribute-value theory (Mowen and Minor, 1998), consumers base their choice o n different attributes. Consumers may be attracted by price, by quality, by location etc. Consumers weigh up the overall value in terms of the presence and weight of each attribute. A favorable overall attitude is expected to result in repeat business. Over the last decades, several studies on market segmentation in the hospitality sector have demonstrated that consumers’ requirements of hospitality services differ between market segments. Market segmentation divides a market into distinct groups of buyers who might require different products or services. Understanding what various segments require and developing focused management strategies to fulfill these specific requirements are crucial to penetrating new markets and maintaining repeat business (Yuksel and Yuksel, 2002). The benefits of monitoring consumer attitudes seem evident. Incorporation of these attitudes into market segmentation and management is limited, however. In addition, although many segmentation studies have been performed in the hospitality sector (see John and Pine, 2002), research on stability over time is scarce. This study investigates which consumer segments exist in the hospitality sector in the Netherlands. A segmentation analysis based on consumer attitudes in the hospitality industry is used. This study demonstrates differences in personal characteristics and behavior of the identified consumer segments. The measure is repeated to demonstrate the robustness of results. In addition, the repetition of the measure demonstrates how segmentation studies can serve to monitor consumer trends over time. This research can be used to map consumer attitudes and assist hospitality organizations in designing effective market strategies to attract, satisfy, and retain consumers. Monitoring Consumer Attitudes in Hospitality Services: a Market Segmentation 77 Literature Reviews Since the 1970s a coherent theoretical structure has emerged to underpin consumer research. One of the main theories on consumer behavior believes that consumers base their choices on different attributes. These experiences may best be described by multi-attribute models (Mowen and Minor, 1998). These models identify how consumers combine their beliefs about product attributes to form attitudes. Consumers are considered to assess hotels, restaurants, cafes etc. through sets of attributes (Pizam and Ellis, 1999). Multiattribute models assume that consumers are using the standard hierarchy-ofeffects approach in which beliefs lead to attitude formation, which, in turn, leads to actual behavior. One of the most frequently used multi-attribute models is the attitude-towards-the-object model. Mowen and Minor (1998) describe this model in detail. It identifies three major factors that predict attitudes; the saliency of an attribute, the strength of the belief that a product or service has the attribute in question, and the evaluation of each of the salient attributes. Consumers weigh up the overall value in terms of the degree to which each attribute and its relevant weight is present (attribute-value theory). A favorable overall attitude is expected to result in repeat business. For a review of papers which have analyzed the attributes that are valued in the hospitality industry, see Johns and Pine (2002). The importance of the different attributes may differ per market segment. For example, one market segment may be attracted by a restaurant’s low price, another by its food quality, another by its location, and so on. Consumers assess certain attributes of the products, but the key factor is that this assessment is conditioned by the segment to which they belong. Consumers do not value attributes in the same way but in general terms. If they belong to the same segment they usually have similar attribute weighting coefficients. Hence there is a need to properly identify segments, so that managers can identify which attributes of specific services are valued by consumers in each segment. For this reason it is interesting to connect these attributes with the valuation of the different segments. The Dutch Research Institute for Recreation and Tourism (NRIT) claims in their report on trends in tourism, recreation, and leisure (2009) that due to the focus on the economic crisis focused marketing segmentation is an absolute must. Most studies on market segmentation focus on a three-step process of segmentation (who will come), targeting (what do they want), and positioning 78 Vera Toepoel (what can we offer). There are many studies dealing with consumer segmentation in the hospitality industry. For an exhaustive overview of different segmentation approaches and their pros and cons, see e. g. Bowen (1998) and Johns and Pine (2002). Traditionally, segmentation was based on demographic characteristics, later on other variables were used, e. g. geographic, psychographic, and behavioristic variables (Bowen, 1998). For example, Legoherel (1998) focuses on expenditure-levels in terms of consumers’ estimation of travel expenditures; Grazin and Olsen (1997) identify groups depending on their frequency of use with regard to fast food restaurants; Nayga and Capps (1994) relate demand for different types of restaurants to different socio-economic segments; and Binckley (1998) shows that population density has a powerful effect on demand. Victorino, Karniouchina, and Verma (2009) use segmentation based on consumers’ comfort with technology to tailor communication service to guests’ computing and connectivity needs. Oh and Jeong (1996) base their segmentation on characteristics of the organization: product, service, amenity, appearance, and convenience. Lewis (1981) finds that segments in restaurants differ in their opinions about the importance of several service attributes, while Bahn and Granzin (1985) find that nutritional concerns affected restaurant selection. As hospitality organizations provide a number of services, it seems appropriate to consider the benefits in terms of the attributes of the total service product provided (Bahn and Granzin, 1985). Much hospitality research reflects the broad theoretical structure of attribute-value theory. Thus a number of authors have studied hospitality attributes, but the authors disagree about the relative importance of the attributes (Johns and Pine, 2002). Clark and Wood (1996) attribute the differences in importance of attributes to different styles of hospitality services, e. g. types of restaurants. Differences could also come from different trends or cultures and even different types of survey questions, however. It is difficult to develop standardized questions to measure generalized attributes that are considered relevant to all hospitality services. Parasuraman, Zeithaml, and Berry (1988) made a major contribution to the service industry by developing the SERVQUAL instrument. They demonstrated that service quality depends on five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The applicability of SERVQUAL in the hospitality industry is demonstrated by several studies (e. g. Bojanic and Rosen, 1994; Lee and Hing, 1995; Stevens, Knutson, and Patton, 1995). Although SERVQUAL summarizes service attributes in a theoretically satisfying way, it takes little account of differences in consumer’s wishes regarding service quality over time. In Monitoring Consumer Attitudes in Hospitality Services: a Market Segmentation 79 addition, each study on market segmentation in the hospitality industry reveals distinct consumer groups, but it is often unknown, however, whether the segmentation holds over time or in different settings. Research on stability in market segments over time is scarce (Dolnicar, 2006). Stability is essential as every segmentation solution is different. Only if a segmentation solution can repeatedly be found, does it give a secure basis to postulate existence of segments. In her study on market-segmentation in tourism over the recent decades, including papers in academic journals from 1981 until 2005, Dolnicar reports less than 14% of all studies reporting on any form of stability in market segmentation. Stability over time is claimed to be one of the most important potential developments in hospitality segmentation. The hospitality sector is always moving and all kinds of trends and developments influence the sector locally, nationally, and internationally. Therefore, it is important to monitor what hospitality consumers want. The Dutch Tourism Knowledge Centre, the Dutch umbrella organization for the hospitality sector, acknowledges in its report on consumer behavior (2000) that consumers found that hospitality businesses did not know what their consumers wanted. In 2002, the Dutch Tourism Knowledge Centre adapted the SERVQUAL instrument of Parasuraman et al. (1988) to five consumer attitudes in the hospitality sector , in order to better keep up with consumers’ wishes. The Moment Consumer (SERVQUAL: tangibles) chooses what is convenient at a certain place and time. Physical facilities, equipment, and appearance are found to be important attributes of hospitality services. This consumer is unpredictable and consumer loyalty is low. This consumer feels more and more the need for efficiency. Price is not an object of concern. Moment Consumers are sensitive for trends and tire of concepts relatively quickly. The Conscious Consumer (SERVQUAL: reliability) appreciates the ability to perform the promised service dependably and accurately. The Conscious Consumer emphasizes nutrition, origins of products and security. Conscious consumers are concerned about the negative consequences of their behavior for the environment and their health. For the Assured Consumer (SERVQUAL: assurance), health and a good and safe environment are important. Under the influence of food scandals the emphasis is on natural and biological products. Consumers are driven to find alternatives if there are indications of potential risks. Information on the whereabouts of a product, the methods used for preparation, and â€Å"pure† products, are important attributes for this consumer. Violence and aggression have to be tackled by the hospitality business openly. The Healthy Consumer (SERVQUAL: responsiveness) values 80 Vera Toepoel â€Å"healthy† food. Colour, taste, form, structure, odor, and appearance are important attributes for a healthy lifestyle. The origins printed on products are also criteria for purchase. The Healthy Consumer buys at responsive businesses. The Experience Consumer (SERVQUAL: empathy) wants more than food or accommodation. Eating, drinking, and sleeping have to be experiences, where the consumer is able to participate in the business process and above all is surprised by the experience. The Experience Consumer wants individual attention and empathy from hospitality businesses. All of the identified groups value different attributes in the hospitality sector. Attitudes towards different attributes are found be related to demographics. Lea and Worsley (2005) find a significant effect of sex on hospitality beliefs. Bittencourt, Teratanavat, and Chern (2007) discuss household income, family size and composition, residential location, and age as important influencing factors on food and hospitality consumption. For example, age effects are associated with changes in nutritional requirements, tastes, and preferences due to aging and life cycle (Mori et al. , 2000). Cook (1994) discusses that spending on dairy products generally decreases with age, while spending on vegetables and fruits are higher in older age groups. Nayga and Capps (1993) give an overview of studies on food away from home and the socio-demographic factors considered. They find gender, urbanization, household composition, age, education, and income as most important factors influencing consumer behavior. Demographic factors can be used to predict differences in attitudes because the structure of demographic characteristics follows a specific pattern (Bittencourt et al. , 2007). It is important to take into account demographic characteristics to see how they influence consumers’ attitudes towards certain attributes. National policies can also influence consumer behavior and attitudes. At the time of this research, smoking policies were a hot topic in the hospitality sector. Although many businesses feared for their turnovers and some faced major losses due to the introduction of a smoking ban (Frumkin, 2004), other businesses did not notice any differences in consumer behavior before and after the introduction of the prohibition (Kramer, 1995), or even saw a business opportunity in it (Pratten, 2003). It is interesting to see how policy measures such as a smoking ban can have different effects on consumer segments. When hospitality businesses monitor which consumer segments they attract, it becomes more feasible to understand and react to national policies. In the remainder of this paper the five consumer attitudes are presented in a research instrument based on consumer segmentation, the Hospitality Monitor, together Monitoring Consumer Attitudes in Hospitality Services: a Market Segmentation 81 ith information attesting the reliability and validity of the scale and evidence that the construct is meaningful in analyzing consumer behavior. Methodology Design and implementation A research instrument was developed to distinguish different consumer segments in the hospitality industry based on the five consumer attitudes identified by the Dutch Tourism Knowledge Centre (2002). Since the boundaries between different attitudes are often blurred, the consumer attitudes were classified i nto the five main consumer service attributes of the SERVQUAL instrument (Parasuraman et al. 1988). These attitudes are clear and can be manipulated. The attitudes are useful for all sectors in the hospitality industry, from drinking, eating, to accommodation. About ten items per attitude were constructed to differentiate between attitudes. The research instrument consisted of 50 items measured on a five-point Likert scale. Items are presented in Appendix A. The score on each attitude indicates the respondent’s attitude towards the topic. Questions on gender, urbanization, household composition, age, education, income, and the smoking ban were also taken into account. Longitudinal measurements reveal the augmentation or weakening of certain attitudes. To demonstrate, the exact same measure was repeated some six years later. The questionnaires were fielded in the CentERpanel, an online household panel consisting of more than 2,000 households administered by CentERdata. The panel aims to be representative of the Dutch-speaking population in the Netherlands, including those without Internet access. The CentERpanel is based on a household probability sample selected by Statistics Netherlands, the national statistical agency. Households with no Internet access when recruited were provided with a so-called Net. Box, enabling a connection via a telephone line and a television set. If the household did not have a television, CentERdata provided that, too (see Appendix B for details about the panel). Data collection for Wave 1 took place in August 2003; 1644 panel members were selected and 1410 responded (response percentage 85. 7%). Data collection for Wave 2 took place in March 2009; 2446 panel members were selected and 1677 responded (response percentage 68. 6%). The demographics in both samples are roughly the same, as can be seen in Appendix C. Data was analyzed using SPSS version 17. 82

Not All Criminals Are Bad (Great Expectations)

In the novel Great Expectations written by Charles Dickens he tackles various social problems that plagued London in the Victorian era, some of which were Poverty, Hunger, Child Labour and Crime, which Dickens himself endured. Crime as a main source of London’s social problems ran rampant, streets became unsafe as criminal activity spiked and new criminals were being imprisoned every day. In these times criminals were considered to be the lowest people in terms of social class and so were often deemed as dangerous, Disgraceful and generally bad in every sense. Charles Dickens believed that there are exceptions to all criminals being bad, in the sense that you cannot determine a person’s character just because he commits a crime but rather by his motives for doing it. Dickens expresses his theory in Great Expectations through Characters such as Abel Magwitch who is a criminal who seeks redemption and Compeyson who is a criminal who wishes to do nothing more than to swindle people. A criminal by definition is someone who breaks the laws set by society (government), therefore although these characters are not stated or known as criminals in the novel Pip, Herbert, and Wemmick by definition can also be considered as criminals for helping Magwitch, this proves that Dickens also believed that anyone can be a criminal not just people of low social class even the innocent but, Dickens did not fail to expose that criminals can be bad and that even though some criminals do not chose to live the life they do there are those who like the life of crime , which he shows through Compeyson. You can read also King v Cogdon The character Compeyson represents Charles Dickens ideal image of a criminal and in fact Compeyson is the stereotypical criminal with the exception thathe is not a lowly criminal but that of a gentleman: â€Å"He set up fur a gentleman, this Compeyson, and he’d been to a public boarding school and had learning. He was a smooth one to talk and was a dab at the ways of gentlefolks. He was good looking too† (Pg. 343). Although Compeyson is a gentleman he chooses a life of crime, his motives for committing crimes is simply for the fun of swindling people he is portrayed as a cold hearted and disloyal man in which Dickens wished to fully convey as his view of a bad person. Compeyson is much smarter than the average criminal for example Magwitch and uses his wit to manipulate his partners. In the novel it was said that Compeyson had a former partner by the name of Arthur who helped Compeyson form an elaborate plan to steal money from his own sister in law namely Miss Havisham and leave her at the alter on the day of their wedding day. After which his partner Arthur unable to bear the guilt of what he had done killed himself and Compeyson shows no remorse even saying that it’s a good riddance (Pg. 345). This shows how low Compeyson is in terms of him as a person, not caring for his own partner and shows no guilt for using him as nothing more than a tool for committing the crime. It is also revealed that Compeyson had a wife that he kicked mostly, here Charles Dickens further develops Compeyson’s bad image by adding minor details that he abuses his wife giving readers a foul image of him and a general dislike for his character. Compeyson also has history with the more redeemable criminal Abel Magwitch and it becomes evident that Magwitch was used by Compeyson just like Arthur was. In the novel Magwitch tells Pip of how he met Compeyson, Magwitch meets him a couple years back before ever meeting Pip and they quickly become accomplices, after getting committed for felony on the charge of putting stolen notes in circulation and other charges, Magwitch and Compeyson were both sent to trial, Compeyson deserted Magwitch and made it seem like Magwitch did all the dirty work and he was helpless under him. The fact that unlike Magwitch, Compeyson is a gentleman and younger works in his favour and he is given a lighter sentence, exactly 7 years to Magwitch’s 14 year sentence: â€Å"when we was put in the dock†¦ain’t it me as the judge perceives to bea old offender of wiolent passion, likely to come to worse? † (Pg. 346-347). Charles Dickens again gives more information on Compeyson’s past involving Magwitch to show what a dark and sinister person he really is , he sold out yet another accomplice proving that he is indeed bad person because instead of him to try to help Magwitch he looks out for himself and ensures his verdict is lighter, Here Dickens uses bad characteristics as his evidence that he is bad . Later in the novel when Pip is aware of him, Compeyson becomes the main antagonist as he tries to foil Pip’s plans of helping Magwitch; the antagonist is usually a bad person in any play, novel or film so Dickens supports his view of Compeyson being a bad person by subjecting him into this role and not only does Dickens support that Compeyson is a bad criminal by him being dangerous, cold and untrustworthy he also shows the difference in character between him and Magwitch because Compeyson was afforded a great opportunity in life him being a gentleman and yet he wasted his life being a criminal when he could have become so much more in life unlike Magwitch who was not granted the same opportunities. The character Abel Magwitch in the novel represents Charles Dickens exception to the belief that all criminals are bad people. Magwitch is first introduced in the novel through the eyes of Pip the main character: â€Å"A fearful man, all in coarse grey, with a great iron on his leg. A man with no hat, and with broken shoes, and with an old rag tied round his head. A man who had been soaked in water, and smothered in mud, and lamed by stones, and cut by flints, and stung by nettles, and torn by briars; who limped, and shivered, and glared and growled; and whose teeth chattered in his head as he seized me by the chin† (Pg. ). Here Dickens uses powerful adjectives to describe Magwitch as most people would view a criminal to suggest that his appearance was just as he was which is low. The impression of Magwitch at this point would be a bad person purely base on dickens description of him, I believe that Dickens does this purposely not only to relate how Pip felt but to later prove that not everything is what it appears to be. Magwitch at this point of the novel has just escaped from prison and threatens Pip into retrieving food and file to remove his shackles, here Magwitch is given a negative image by corrupting Pip, an innocent child to steal for him contrasting Dickens belief but readers are also given a hint of compassion through Pip who instantly sees redeeming qualities within the criminal Magwitch who although he sees as terrifying but also as a starving, shaken man who is in need of help. Already Dickens has established that Magwitch is not all bad and that there is more to his story which must be revealed before making any final judgements which is proven when he meets Pip again who is no longer a poor boy living in the Marshes but a Gentleman through acquired expectations from a secret benefactor. Later on in the novel Magwitch seeks out Pip, who now lives in London and the shocking truth is exposed as Magwitch tells pip that he in fact is his secret benefactor (310-315). Magwitch then explains himself saying that he was so moved by what Pip had done for him when he was a child that he felt that he had to repay him by doing everything in his power to make him a gentleman which was Pip’s lifelong dream. Magwitch also tells pip how he went to Australia where he worked in sheep ranching and earned a huge fortune in which he gave to him. Dickens completely turns Magwitch’s image around by showing that he is very loyal and generous, that he is not cold hearted like how a criminal would normally be viewed as. His devotion to Pip’s success proves that Magwitch is not a bad person, it shows that he somewhat cares for Pip and the fact that he had a chance to become rich elevating his own status but instead chose to give all his fortune to Pip shows that he is very selfless. Charles Dickens gives Magwitch redeeming qualities to prove that the man behind the criminal is not bad but indeed good at heart. If the fact that Magwitch was a criminal was removed Magwitch can be seen as a loyal, honest and hardworking Person whose heart is filled with admiration towards a young man namely Pip and wishes to do nothing more but to see him become a gentleman all characteristics of a good person but, one question arises which has not been answered, since Magwitch can become so virtuous why is he even a criminal in the first place, this explanation of why Magwitch is a criminal further explains what dickens meant that there is an exception to the statement all criminals are bad people. Magwitch explains to Pip the reason behind his hatred for his former accomplice Compeyson and basically how he became a criminal. In this he tells Pip the story of how he met Compeyson and the story of Arthur and Compeyson. Magwitch’s background story is that of poverty, he was an orphan just as Pip was and he had to steal as a means of surviving. Magwitch’s story gives readers and understanding of why he got into the life of crime and although stealing cannot be excused as a crime, Dickens represents Magwitch’s case as a justifiable reason for being who he is in terms of being a criminal. Magwitch was not given the same opportunities as his partner Compeyson and so basically grew up into a life of crime, with him being an orphan he had no other means of living, he had to fend for himself, but although he was already at this great disadvantage he also tells Pip that he tried to work sometimes but it wasn’t enough which unfortunately turned him into a criminal when he met Compeyson: â€Å"I’ve no notion where I was born†¦tramping, begging, thieving†¦gone last night† (Pg. 342-343). This suggests that maybe if Magwitch was given a better chance to be successful in life like Compeyson was that he would not be a criminal ultimately supporting that it was out of his hands and that he had no other choice, His motives unlike Compeyson, was purely to survive. It is evident in the novel that Charles Dickens has a soft spot for Magwitch through his history with Compeyson in which he got a heavier sentence just because he looked more of a criminal than Compeyson. Dickens does this to show sympathy for Magwitch but also a satire towards the justice system. Magwitch’s relationship with Pip grows towards the end of the novel as Pip realises that Magwitch sincerely cares for him and that he has not been very accepting of him. Dickens uses Pip’s realization to bring across the point that Magwitch is indeed a good person and that him being a criminal does not define who he is, even a person such as Pip who looked down on Magwitch as being low and nothing more than a criminal even being ashamed when he found out that he was his secret benefactor has been enlightened and now accepts him. Charles Dickens contrast of both characters was his major evidence in proving what he believed, both characters were similar in the sense that they were both criminals but their personalities were completely different, showing that being a criminal has nothing to do with him being good or bad but rather his reason for committing crimes is what actually determines whether he can be judged as a bad person or not. Charles Dickens in proving this also suggested that anyone can become a criminal from Magwitch’s life story and to further prove this the man Character in the novel Pip is surrounded by a life of crime. As a small boy Pip has his first encounter with crime through Magwitch and it is evidently seen that the Marshes has some tainted atmosphere filled with crime through Convicts always breaking out, the hulks (prisoner ship) sailing by and cannons firing to alert residence of a breakout, so it can therefore be said that Pip’s life even before meeting Magwitch had some element of crime in it. When Pip receives his great expectations and moves to London to meet Jaggers (criminal lawyer), he finds out that Jaggers office is beside New gate prison and realises that crime has always been present in his life. Dickens incorporates this element of crime in this new setting not only to relate his experience with the Debtors prison in his own life and foreshadow future encounters with crime but I believe it can be connected to Magwitch in the sense that Magwitch lived in poverty something that he could not control meaning he did not choose to be poor which drove him to become a criminal and Pip now is surrounded by all this crime, he could be easily be influenced in the future to become a riminal also and although one might say that you decide your own future and if you turn out to become a criminal it is your own fault but Dickens gives evidence through Magwitch’s story that sometimes our future can be influenced by factors surrounding us that we have no power over. Pip’s involvement in crime worsens when Magwitch told him that he was his benefactor, he is torn apart with guilt and shame but is further concerned by the fact that Magwitch has yet again escaped from prison and ne eds Pip’s help to prevent him from being caught. By law anyone who assists a criminal is also considered a criminal by association, Pip knows this but feels guilty that Magwitch who although at this point he was still ashamed of had done so much for him and so he felt obliged to returned the favour. Here it is proven that Pip has been influenced to become a criminal and has no power over this situation, Pip eventually decides to help Magwitch knowing that he could also be sent to jail. Dickens shows that even though Pip wants commit a crime it is for a justifiable reason just as Magwitch did stealing turnips to eat as a child. Pip receives help from Wemmick (Jagger’s clerk) and Herbert (Matthew Pocket’s son) with hiding Magwitch from the police and planning to smuggle him out of London. They also could be considered as criminals by helping Pip but their motives for helping Pip is purely good, Pip is their friend who they care for and so they would do anything to help him by doing this Dickens has proven that anyone can become a criminal under the circumstance meaning even good people can become criminals for good reasons. In the world today there are many different types of people, when we say that all criminals are bad it is not true which dickens himself believed, an example of what he meant by an exception is in the case of an 80 year old woman who has nothing left, no one to take care of her, if she has no other means of surviving but to steal does that make her a bad person? What about the man whose father is dying of an illness and he needs money for the operation but he lives in poverty so he robs a bank to pay for the operation, is he also bad for wanting to save his father’s life? Although there is no excuse for committing a crime just as Magwitch realized that the life he lived was inexcusable (), it does not mean that he should be labelled as being a bad person. Therefore with all the evidence that has been given it can be concluded that if people who commit crimes based on good intentions are considered criminals not all criminals are bad, but the question now becomes , who decides which intentions are good?.

Presentation Essays - Biotechnology, Free Essays, Term Papers

Presentation Essays - Biotechnology, Free Essays, Term Papers Good afternoon every one, its great to see you all here. My name is Yamuna Sri and this is my groupmates (names) , today we are here to present about biotechnology in this 21st century so that we can learn most of it. Would it interest you to know about Biotechnology at first, if youre not interested in biotechnology, this presentation might bring a new thought in your mind about it. Firstly, we will look through the content of our presentation before I proceed with the presentation . As you can see here, the content consist of (Whats inside contents and explain each is for what). Next let me start with objective of this topic, there is a lot of things around you that can be seen and some cant , but how many of us know how it comes and is it naturally exist or created by humans. Thus we are interested to create an awareness to the public about the Biotechnology in this 21st century. Next we are here to identify the knowledge of the students on Biotechnology. This slides will be able to recognize uses of biotechnology. Nonetheless, it is also important to know the risks in it and how it benefits us. Before we move on to next part let me do some acknowledgement, this project consumed huge amount of work, research and dedication. Therefore we would like to extend our sincere gratitude to all of them. I would like to express my special thanks of gratitude to Miss. Arnie Chiah Liling the lecturer of AE 501 Communicative English 3 who gave me the golden opportunity to do this wonderful project on the topic Biotechnology in 21st century. Finally, i would also like to thank my friends who helped me a lot in finalizing this project within the limited time frame. As it is to clarify the understanding of students in Biotechnology of 21st century, a survey have been conducted on how many students from have the knowledge about Biotechnology in 21st century. To get the best from students , this survey was done by apportioning questionnaires to study their knowledge and understanding regarding biotechnology field. It never ceases to amaze me that most of the-students acquire the existence of Biotechnology. Based on the survey, respondents did a very good job and cooperated well which make us easy to analyze the result very well. We are in the century where we can modify few Gods product on earth such as plants , animals and also humans. All this can only happen through Biotechnology. So what is Biotechnology? Where it comes from? Why we are studying Biotechnology? Let me start with explaining what it is, Biotechnology is the use of biological processes, organisms, or systems to manufacture products intended to improve the quality of human life. For example , the difference between this cute little pets, Cute Right Haha To acknowledge the difference, the cute blacky have to test its DNA with either one of the rest four pets whether to know it is from same mother or different. There more applications on biotechnology and it will be present by .

Mobile Phone Communication and Development of Intimacy

Mobile Phone Communication and Development of Intimacy Introduction Intimacy entails development of feelings of closeness and belonging between two individuals involved in an intimate relationship. The closeness, which develops over some time, involves the two people having knowledge and experience of each other thereby giving room for the development of awareness and affective behaviors (Morris 2002, par. 3).Advertising We will write a custom essay sample on Mobile Phone Communication and Development of Intimacy specifically for you for only $16.05 $11/page Learn More On the other hand, the intimate interactions are the interpersonal associations, which develop out of repeated interactions between two individuals and fulfillment of the emotional needs of each other. Social psychologists indicate that the late adolescence and premature adulthood stages of life-span development are the most important stages for development of interpersonal associations in an individual. This also involves the period when most ind ividuals are occupied with the urge of experiencing romantic and intimate relationships. Research studies indicate that development of intimate relationships follows the development of self-experience and self-formation. In this case, self-formation entails the way in which an individual presents oneself to others and to him/herself in the society. The social environment plays a major role in shaping the development of oneself in that an individual’s characteristics are attributable to the way that individual presents oneself to the society (Goffman 1973, par. 2). In the theory, Front and Back regions, it is indicated that, in the day-to-day interpersonal interactions, a social meaning is attached to how one individual’s roles or appearances are perceived by others and the society at large. This then implies that for two individuals to develop a connection, they must be engaged in a physical interaction, which will then lead to development of an emotional connection an d thus intimate relationships. However, with the emergence of technological changes, the perception of intimacy and thus development of intimate relationships has changed to a great extent. Besides the society playing a major role in the development of self-experience and self-formation, the mediated interactions such as mobile phone communications has added to the options an individual explores when undergoing self-differentiation. This essay is aimed at evaluating the impact of using the mobile phone as a medium for development of intimate relationships on the current perceived meaning of intimacy. The essay further compares the perception of intimacy in an ordinary society and in a mediated environment in order to acknowledge the major changes that have occurred in the contemporary society as a result of technological changes. Intimacy in the Contemporary Society The above discussions indicate that development of intimacy follows the development of self-experience and self-format ion. In the ancient society, the two processes were mainly dependent on social factors, which determine their formation and appropriation.Advertising Looking for essay on social sciences? Let's see if we can help you! Get your first paper with 15% OFF Learn More In the contemporary society, which is characterized by new methods of telecommunication and visual technology, the process of self actualization has changed largely affecting most intimate relationships. In this case, self-formation is more spontaneous and undefined in that a person will always rely on various resources within his/her reach, which are perceived to be important in the process of self-identity (Thompson 1995, p. 207). This individual enjoys the freedom of exploring a variety of media resources such as the television, the internet, films, and movies, which provide figurative materials that guide a person through self actualization. Thompson (1995, p. 208), states that when the process of self-formation is guided by the media, its connection to the society or the social factors that govern the process is slackened but not obliterated. The connection between the social factors or milieu and self-formation can remain loose for as long as the mediated interaction between two individuals is sustained. The situation further offers an individual non-local familiarity of the other person (Miller et al. 2007, par. 14). On the other hand, social psychological studies indicate that development of intimacy is pegged on the development of familiarity and closeness between two individuals in a social setting. Through expressions better known as the front, an individual is able to display the expected impression to others. The front will therefore influence self-formation in the sense that when an individual interacts with others in the society, chances are that this individual will tend to act in such a way to impress others. In addition, a person who realizes self-formation thr ough his/her physical interaction with others in the society will be better placed in terms of understanding what other individuals and the society at large expects of someone. The Front and Back theory posits that the front can be anticipated through a variety of expressions and signs. Through these expressions, an individual displays certain characteristics such as appearances and manners, which can tell others about his/her status in society. On the other hand, the back or the secondary presentations displayed by an individual are observed in mediated interactions such as through a mobile phone conversation (Thompson 1995, p. 209). In such a situation, it is hard to feel or create an impression of what the other person displays. Research studies indicate that relationships built on the foundation of mediated interactions are characterized by contradicted truths behind expressions and they are bound to face many conflicts and differences. This is because the two individuals involv ed in such a relationships feel less bound by the social norms or responsibilities defining them.Advertising We will write a custom essay sample on Mobile Phone Communication and Development of Intimacy specifically for you for only $16.05 $11/page Learn More It is worth noting that mediated communication and interaction between two individuals in a relationship brings with it a new form of intimacy, which differs in certain aspects with what has been regarded as intimacy for decades. In the ancient society, intimacy was characterized by reciprocity whereby one positive action is met with an equivalent positive response. Therefore, utterances and actions are exchanged between the two individuals in such a way that conflicts are resolved easily and thus intimacy rules. Meanwhile, a relationship founded on the basis of mobile phone conversations can also experience reciprocity of some kind but fail to display the fundamental characteristics of the intimate re lationships existing between individuals sharing the same milieu (Fehr Gachter 2000, par. 1). Looking at the characteristics of intimacy in the context of mediated environments, it is thus evident that media has brought with it a new form of non-reciprocal intimacy free of any formal commitments associated with reciprocity. This is a form of intimacy that can exist between a wide range of individuals sharing divergent views, social backgrounds, and localities over a long period of time. Conclusions This essay explores the various ways in which the perception of intimacy in the modern society varies from that held over the decades in the ancient society. This is achieved through critically analyzing the principles of two theories, the front and back theory and the theory of self-formation and experience. From the discussions above, it can be noted that intimacy is a poignant or bodily connection that exists between two individuals sharing the same locale or different locales. In the ancient society, intimacy was known to develop when two individuals sharing the same locale came together to share actions and utterances in a reciprocal manner. However, with the emergence of modern technology, new forms of intimacy arose in the contemporary society. These forms are characterized by non-reciprocity and wide geographical distances between the two partners. Reference List Fehr, E, Gachter, S 2000, ‘Fairness and retaliation: the economics of reciprocity,’  Journal of Economic Perspectives, vol.14, no. 3, pp. 159-181. Goffman, E 1973, The presentation of self in everyday life, The Overlook Press, New York.Advertising Looking for essay on social sciences? Let's see if we can help you! Get your first paper with 15% OFF Learn More Miller, RS, Perlin, D Brehm, SS 2007, Intimate relationships, 4th edn, McGraw-Hill, Toronto. Morris, D 2002, People watching: the Desmond Morris Guide to body language,  Vintage, New York. Thompson, MB 1995, The media and modernity: a social theory of the media, Polity Press, Cambridge.